we know your time and effort is effective and realize The key reason why for your irritation. We’d like to reach out to you personally to discuss your issues, but we can easily’t Identify your account. You should Get hold of us at customersupport@ empire-today.com so we may possibly examine this even further.
We realize your stress, and we assure you that we consider matters for instance these quite critically. We’ll be in contact along with you shortly to discuss your issues.
Be cautious in working with them, they don't keep their phrase. In addition they have no idea something about floor materials and installation. They simply create up the get and have a sub put in it.
August ten, 2017 at six:31 pm We experienced carpet and laminate put in and because the past remark stated the revenue staff was fantastic. The carpet fellas were great…our problem could be the laminate. They sent two young fellas who lastly acquired to my household all over 9am. Spent most the working day on their own phones, left many periods on “breaksâ€. My partner didn’t complain whatsoever, I get dwelling at six:30pm to feed them meal imagining they are already hard at function all day. At 7pm they tell us It will probably be 2 additional hrs. We agreed to receive it accomplished due to the fact carpet was coming another morning and all my eating place household furniture was in my lounge. fifteen mins. later they explain to us they changed their minds and they'll appear early the next day for being accomplished ahead of carpet. They ended up still there after five:30pm the next day!!! WTF!! 22 several hours they usually weren’t done?? We ended up needing to transfer my lounge household furniture back again ourselves.
12/six/2017 Wednesday Named customer service back again yet again waiting on supervisor to acquire online Janice transferred me to Lisa right here in Philly and now Justin is hunting down my paper do the job and they are saying the crew on Monday didn't submitted the paper do the job I however want my money back and I need this resolved this weekend. Not a soul understands that I cannot use my kitchen for cooking as every little thing from my family room and eating area is in my kitchen area.
November 10, 2018 at 1:22 pm We have now employed Empire to carpet rooms in my dwelling in past yrs; our learn bedroom currently being The newest a person (6/seven/18). We received a estimate for 2 other rooms At the moment having a intend to do them in just a yr from mentioned day. We even selected the carpet we wished to have mounted in the living room. The consultant at the time advised us our quotation was good for just a yr. I recently called the phone number over the agent income business enterprise to convey we desire to maneuver forward on among the list of rooms. However I still left 3 distinct messages, I did not get a return phone. On my previous phone I acquired “voice box totalâ€. I am able to only think the consultant not functions for the business. I then known as the key number (solution three) two times and was left on keep by both of those customer Associates for ten minutes in advance of I hung up.
Can a person, like the CEO ideally, get again to me to debate this make any difference ASAP. Public relations is large to a company & whoever handles it ought to be mindful of how your customer service or staff take care of your company’s phone calls & treatments! Thanks ahead of time for looking through this criticism………..
We hardly ever want our customers to sense in this manner. Make sure you electronic mail your considerations and account information to customersupport at empire carpet installation reviews empire-today.com, and mention Headquaters in the topic line so we may further more support you.
! Right after a number of makes an attempt to achieve Somebody any individual. I spoke with Meagan at their principal office and she or he along with the Installer supervisor that they'd use one other underlayment. Once they eventually showed around redo the floor they didn’t have any new underlayment ! Right after achieving The supervisor he said that the leading office mentioned not To place down new but to reuse the first! They did the ground and it had been very good. For 2 months which is, it was now worse than in advance of and two times as loud!! Well you already know the Tale now about obtaining ahold of these and having an individual out to think about the floor. its the end of march by now! Apri[, May possibly, June, July, ,Aug and Here is the God’s straightforward truth of the matter The supervisor showed up right after you understand how lots of promises and dates established and broken , I realize I've them all documented, September twenty seventh, which was handy for him mainly because his spouse was with him and he spelled out they had been on their way for their lake cabin and stopped by for any moisture looking through!! He walked in with my wife and I standing there and said he could hear it ad really feel the floor transferring and hadn’t even created it into the Bedroom still! He shook his head a advised us both that it had been BAD and yep they'd look after us and make this ground right!!! First time ever of us read or even produced mention of gluing the floor down! He described that it should have been glued down! He assured us that they might enable it to be correct and get us taken care of and left1 Monday I receive a call from Meagan and she or he claimed that she experienced his report and that there WAS NO Challenge Together with the INSTALLTION and that we were RESPONSIBLE for shelling out to obtain the ground glued down ! So with that currently being reported I'm forwarding all this facts and dates and moments and phone calls and claims and broken appointments and no return calls and voice mails which were remaining to a lawyer if we do not get any response from this e mail! I can guarantee It could be a whole lot extra cost efficient for Empire to repair service or swap our flooring than for me to just take lawful motion!! Not a danger a Promise!
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You should e-mail us at customersupport@ empire-today.com with both of those the road handle and phone number stated less than your order. You should definitely point out Headquarters in the subject line. We anticipate hearing from you, thanks.
He expounded on the amazing guarantee of the sample I chose (though NEVER giving me a warranty in hand). I must have bailed then and there, my poor.
(4) In the really beginning of this purchase, we have already been lied to by All people from your revenue lady (Loni), towards the installers, to numerous team users of your organization. Loni promised us high-quality Berber Carpet, high-quality 1/2 inch padding, as well as a concluded product that we'd happy to have. Which includes not been the case, during the slightest. Apparently, the Berber carpet that we received wasn't of the quality she said due to the fact now you might be offering us a “high-quality†carpet  as a method to repair this mess. Loni also mentioned that the carpet would Mix in nicely with the existing ground and that transitions wouldn't be necessary.
My mother explained to them that they have got the wrong to setup her carpeting What exactly are you accomplishing listed here. Installer still left I'm there waiting around on installers ????????? Needless to say I identified as my salesman and he under no circumstances called me back again. This is often an organization who don’t have confidence in receiving it do suitable the first time and you'll only say I’m sorry this occurred to you personally and I realize so often times (It has No impact) I guest the higher that you are in an organization implies that you don’t should phone a customer back again (Rueben) Use this company if you want, don’t say nobody instructed relating to this firm……